Proofs of delivery and invoices must be uploaded directly after unloading within 5 days via the “upload button.” We do not require these to be sent again by email or post.
We reserve the right to subsequently request the original proofs of delivery. In case of non-compliance with these provisions, we will deduct €30.00 from the freight as a contractual penalty.
Please instruct your driver to always record loading and unloading times on the original documents.
Please use our VAT identification number: DE814329403
- Emergency phone number (24h): +49 170 9155631
Dispatch fax: +49 5447 92100-20 - Lukas Gieseke: phone: 05447-92100-10
- Patrick Zinke: phone: 05447-92100-17
- Marcel Brune: phone: 05447-92100-15
- Nick Tiemann: phone: 05447-92100-23
- Accounting:
Tanja Dresselhaus: phone: 05447-92100-66 - Pallet department:
Larissa Bieber: phone: 05447-92100-16 - Billing:
Sabrina Quebbemann: phone: 05447-92100-25
The order is placed on the basis of the following conditions:
1) The driver must be present during loading and must check and acknowledge the number of items received. Contrary to §412 HGB, the driver is responsible for loading and unloading the goods and must secure them properly for operation and transport. The driver must be able to communicate in German or English, both spoken and written. The requirements of VDI 2700 ff. “Load securing on road vehicles” in its current version must be observed.
2) The carrier guarantees that the vehicles used are suitable and properly equipped. For curtain-sided vehicles (tautliners), at least 16 lashing straps, 3 drop boards per section, and 2 clamping boards must be available. All vehicles, containers, and securing equipment must be in technically perfect condition and meet the specific requirements stated in the transport order. Each contractor must ensure that the driver has personal protective equipment.
For egg transport:
Internal width of the truck must be at least 2.48 m
Loading area must be clean, dry, and odor-free
Sufficient load securing bars must be carried and used
For food transport, the carrier must be IFS or ISO 9001:2000 certified. Bei Transporten von Lebensmitteln muss der Spediteur IFS oder ISO 9001:2000 zertifiziert sein
3) Pallets / pallet cages must be exchanged step by step. The number of exchanged pallets / pallet cages must be clearly noted on the consignment bill / CMR delivery bill / original pallet bill and must be acknowledged by the sender and recipient. An original pallet bill / non-exchange receipt acknowledged by the sender and recipient must be attached to the freight invoice for each shipment, even if no pallet exchange / pallet cage exchange has been agreed. Non-exchanged pallets will be invoiced at the current replacement value with a minimum of €20.00 plus an administration fee of €20.00 and cannot be subsequently credited again. Non-exchanged pallet cages will be invoiced at the current replacement value with a minimum of €135.00 plus an administrative fee of €25.00 and cannot be subsequently credited again. We are entitled to offset the above-mentioned costs for non-exchanged pallets/ pallet cages against freight payments. Pallet credit notes from the customer will not be accepted.
4.) Demurrage free: Loading 24h / Unloading 24h
5.) Tracking/Statusmeldungen
Mit dem Ziel der Service Verbesserung ist es unerlässlich eine STATUSMELDUNG durchzuführen. Dieses ist unkompliziert mit dem Button auf unseren Aufträgen zu erledigen und daher ist diese Statusmeldung grundsätzlich nach der Entladung an der letzten Entladestelle innerhalb von 30 Minuten nach dem Entladezeitraum zu erfolgen! Für jede schuldhaft, nicht oder verspätet abgegebene Statusmeldung haben Sie an uns eine Vertragsstrafe in Höhe von 35,-€ zu zahlen. Diese Vertragsstrafen können von uns bis zur Zahlung des Frachtbetrages geltend gemacht werden. Die Geltendmachung weitergehender Schäden bleibt vorbehalten.
6.) Zuladungen und Umladungen sind verboten.
7.) Frachtrechnungen des Frachtführers werden nur bezahlt, wenn der Frachtführer mit der Rechnung zugleich alle Original quittierten Papiere mit einreicht (CMR, Lieferschein, Palettenschein, Wiegeschein etc.). Die Dokumente müssen spätestens 5 Tage nach Abschluss der Beförderung bei uns vorliegen, bei späterem Eingang wird eine Vertragsstrafe in Höhe von 30,- € berechnet.
8.)The order is binding. Prices include toll charges but exclude applicable VAT.
9.) In case of vehicle breakdown, the carrier must immediately provide a suitable replacement after informing us, regardless of fault. If not possible, we may arrange a replacement and charge the costs to the carrier. The carrier has no lien or retention rights over goods or documents.
10) Liability:
International transport: according to CMR
National transport: according to German Commercial Code (HGB), with a maximum liability of 40 SDR agreed
The carrier must maintain sufficient insurance and provide proof upon request.
11) The order must be carried out by the contractor itself. Subcontracting without written approval is prohibited and leads to freight reduction.
12) The carrier undertakes:
To employ third-country drivers only with valid work permits
To ensure drivers carry required documents per §7b GüKG
To present documents upon inspection
To ensure subcontractors comply with all obligations
To comply with the German Minimum Wage Act and indemnify the client against any violations, including wages, social security, and fines
13) Customer protection:
The carrier may not accept or forward orders from our customers for 6 months after this contract. Violation results in a €5,000 penalty per case. Further claims remain unaffected.
14) In case of problems or delays, our office must be informed immediately.
15) Assignment of claims to third parties is not accepted.
16) Place of jurisdiction: Diepholz. German law applies. The latest version of the German Freight Forwarders’ Standard Terms (ADSp) also applies. In case of conflict, these terms take precedence. Acceptance of the order implies acceptance of these terms. Conflicting terms of the contractor are rejected.
Terms and Conditions (National & International Logistics Services)
- Scope
These terms apply to all national and international transport and logistics services. Additionally applicable:
German Freight Forwarders’ Standard Terms (ADSp)
German Commercial Code (HGB) for national transport
CMR for international transport
- Contract Formation
A contract is concluded by:
Order placement by the customer (written, electronic, or verbal)
Acceptance by the freight forwarder
- Scope of Services
Includes:
Transport (national & international)
Multimodal transport organization
Storage and handling (if agreed)
Customs clearance and documentation
Der konkrete Leistungsumfang ergibt sich aus dem Einzelauftrag.
- The customer must:
Provide accurate shipment details
Ensure proper packaging
Provide all documents
Declare dangerous goods correctly
Inform about special characteristics
The customer is liable for incorrect information.
- Customs Regulations
The customer is responsible for compliance and documentation and liable for delays due to incorrect paperwork.
- Prices & Payment
Agreed prices apply
Additional services charged separately
Payment within 30 days
Late payment interest applies
- Delivery Times
Non-binding unless explicitly agreed. Force majeure excluded.
- Liability
National: HGB (8.33 SDR/kg)
International: CMR (8.33 SDR/kg)
No liability for force majeure, poor packaging, incorrect data, or improper loading
- Insurance
Only upon request, at customer’s cost.
- Claims
Visible damage: immediately
Hidden damage: within 7 days
CMR rules apply internationally
- Lien
Forwarder has a legal lien on goods for outstanding claims.
- Termination
30 days notice; immediate termination for cause possible.
- Data protection
Data processed in accordance with legal requirements.
- Jurisdiction
German law applies; place of jurisdiction is the forwarder’s registered office.
- Final Provisions
Invalid clauses do not affect the rest.
ADSp applies additionally.
In case of conflict, these terms prevail.
Order placement implies acceptance.
Conflicting customer terms are rejected.